by Livio Andrea Acerbo April 19, 2025July 20, 2026 An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess Uncategorized When an AI model for code-editing company Cursor hallucinated a new rule, users revolted. Post navigation « Who Said Vacuums Can’t Be Cute?An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess » Privacy · Cookies · Terms We use essential cookies and, only with your consent, analytics cookies. Read our Cookie Policy. Reject Accept